Privacy Policy

Depending on how you use ConnectWise, we may collect and process the following information.

Account Information

When you create and use a ConnectWise account, we may collect:

• Name
• Email address
• Phone number
• Company or organization name
• Login and account information
• Account preferences and configuration information

Meta and WhatsApp Business Information

When you connect a Meta Business Portfolio, WhatsApp Business Account, WhatsApp Business Platform account, or Facebook Page to ConnectWise, we may receive information made available through Meta's APIs and authorization processes, including, where applicable:

• Meta Business Portfolio ID and related business information
• WhatsApp Business Account ID
• WhatsApp Phone Number ID
• WhatsApp business phone number
• Facebook Page ID and related Page information
• Connected business asset information
• Business account configuration information
• Permissions and authorization information
• Access tokens or credentials required to provide the authorized integration

We only request and access information necessary to provide the functionality requested by the customer.

WhatsApp Messages and Communication Data

When a customer uses ConnectWise to manage WhatsApp communications, ConnectWise may process and store:

• Incoming WhatsApp messages
• Outgoing WhatsApp messages
• Message content
• Phone numbers associated with conversations
• Message timestamps
• Message delivery and read status
• WhatsApp messaging events
• Contacts and conversation information
• Media and files transmitted through WhatsApp, where applicable

Customers are responsible for ensuring that they have the appropriate rights and permissions to process information belonging to their customers, contacts, or other users.

Technical Information

ConnectWise may automatically collect technical information necessary to operate and secure the Service, including:

• IP address
• Browser type
• Operating system
• Device information
• Login and access logs
• Security logs
• Date and time of access
• Service usage information

We use information collected through ConnectWise to:

• Provide and operate the ConnectWise platform.
• Connect customers with Meta and WhatsApp Business Platform services.
• Authenticate and authorize connected business accounts.
• Send and receive WhatsApp messages at the customer's direction.
• Manage connected WhatsApp Business Accounts and business assets.
• Display contacts, conversations, messages, and messaging status.
• Process WhatsApp messaging events and notifications.
• Provide customer support.
• Maintain and improve the reliability and security of the Service.
• Detect and prevent unauthorized access, fraud, abuse, and security incidents.
• Comply with applicable legal requirements.

We do not use Meta or WhatsApp data for purposes unrelated to providing the functionality requested by the customer.

ConnectWise integrates with Meta platforms, including the WhatsApp Business Platform and, where applicable, Meta Business services and Facebook Pages.

When a customer authorizes ConnectWise to access Meta or WhatsApp business assets, ConnectWise may receive information from Meta according to the permissions and authorization granted by the customer.

ConnectWise uses this information solely to provide the authorized functionality of the Service.

ConnectWise does not sell Meta or WhatsApp data.

ConnectWise does not use WhatsApp message content for advertising, unrelated profiling, or purposes unrelated to providing the Service.

Access to Meta and WhatsApp information is limited to authorized systems and personnel who require access to operate and support ConnectWise.

ConnectWise currently stores customer account information and WhatsApp-related data, including messages and applicable media, on servers and databases operated for ConnectWise.

Our current ConnectWise infrastructure is hosted on Contabo servers.

The information stored may include customer account information, WhatsApp Business information, contacts, conversations, messages, messaging events, and related technical information necessary to operate the Service.

We may introduce additional infrastructure or third-party service providers in the future. If such changes materially affect how personal information is processed, this Privacy Policy may be updated accordingly.

Codnian does not sell or rent personal information or Meta/WhatsApp data.

Information may be shared or processed in limited circumstances, including:

• When necessary to provide the ConnectWise Service.
• When authorized or requested by the customer.
• With Meta and WhatsApp as necessary to provide the customer's requested integration and messaging functionality.
• With authorized personnel who require access to operate or support the Service.
• When required by applicable law, regulation, court order, or valid legal process.
• When necessary to investigate fraud, abuse, security incidents, or unauthorized activity.
• To protect the rights, property, safety, and security of Codnian, our customers, users, or others.

We do not sell customer contact lists, WhatsApp conversations, or Meta business data to third parties.

We take reasonable technical and organizational measures to protect information processed through ConnectWise from unauthorized access, disclosure, alteration, or destruction.

Access to ConnectWise systems and customer information is restricted to authorized personnel and systems that require access to operate the Service.

We continuously work to maintain appropriate security controls for our infrastructure and application.

However, no Internet-based service can guarantee absolute security.

We retain customer information and WhatsApp-related data while the customer's ConnectWise account remains active, subject to applicable legal and operational requirements.

WhatsApp messages, contacts, media, and related information may remain available in the customer's ConnectWise account while the account is active.

When a customer permanently deletes their ConnectWise account, the associated customer data and WhatsApp-related data are deleted from the active ConnectWise platform, subject to any information that must be retained to comply with legal obligations or legitimate security requirements.

Backup copies, if any, may remain temporarily until they are overwritten according to the applicable backup retention process.

Customers can permanently delete their ConnectWise account through the available account deletion functionality or by contacting us.

When an account is permanently deleted, we delete the associated customer information and WhatsApp-related data from the active ConnectWise platform.

To request deletion or obtain assistance with a deletion request, contact:

wa@syedaashir.com

Please provide sufficient information for us to identify the relevant ConnectWise account.

Certain information may be retained where required by law or where reasonably necessary for security, fraud prevention, dispute resolution, or other legitimate legal purposes.

If you disconnect your Meta or WhatsApp Business integration, access to the connected business assets may be removed from ConnectWise.

If you permanently delete your ConnectWise account, associated WhatsApp-related information stored within ConnectWise will be deleted from the active platform as described in this Privacy Policy.

For questions or requests regarding Meta or WhatsApp-related information, contact:

wa@syedaashir.com

Depending on applicable law, users may have rights concerning their personal information, including the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Request information about how their data is processed.
• Withdraw consent where applicable.

Requests can be submitted to:

wa@syedaashir.com

We may request information necessary to verify the identity of the person making a request.

ConnectWise may use cookies and similar technologies necessary to:

• Maintain authenticated sessions.
• Secure user accounts.
• Remember user preferences.
• Maintain application functionality.
• Detect unauthorized activity.
• Improve the Service.

Users can manage cookies through their browser settings. Disabling certain cookies may affect the functionality of ConnectWise.

ConnectWise currently integrates with Meta services, including the WhatsApp Business Platform and applicable Meta Business APIs.

Your use of Meta or WhatsApp services may also be subject to Meta's own terms and privacy policies.

ConnectWise does not control the privacy practices of third-party platforms.

If additional third-party infrastructure or services are introduced in the future, this Privacy Policy may be updated to reflect applicable data processing and sharing practices.

ConnectWise is intended for businesses and business users and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

We may update this Privacy Policy from time to time to reflect changes to ConnectWise, our services, data-processing practices, applicable laws, or third-party integrations.

When changes are made, we will update the Effective Date at the beginning of this Privacy Policy.

If you have questions about this Privacy Policy, your personal information, or the ConnectWise Meta/WhatsApp integration, please contact us:

• Company: Codnian
• Product: ConnectWise
• Website: whatsapp.syedaashir.com
• Privacy Email: wa@syedaashir.com